Considering the rapid spread in the adoption of electronic banking as a channel for performing various bank transactions among. Problems and prospects abstract this research work is an attempt to analyse and find out the problem and prospects of eletronic banking in nigeria. Ict on banking is really not one technology, but an attempt to merge several different technologies. The use of information technology to transform the banking. Considering the rapid spread in the adoption of electronic banking as a channel for performing various bank transactions among banks in nigeria, this study. This is approved for students in accountancy business computer science economics engineering arts. This study investigated the influence of electronic banking products on performance of nigerian dmbs. The study aims at examining the impact of mobile banking on. In the future it will be done in mobile phoneswapenabled. A case study of bank of kigali ngango muteteri asia a research project report submitted to the department of business administration in the school of business in partial fulfillment of the requirement for the award of master. Electronic banking using payment instruments postpaid cards, prepaid cards, money on a microchip etc. Impact of ebanking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu 333515 rajasthan, india. Impact of mobile banking on service delivery in the.
Pdf the role of ebanking on operational efficiency of. An empirical study on role of ict in banking sector. Electronic banking has long been recognized to play an important role in economic development. Each of these evolved in different ways, but in recent years different groups and industries have recognized the. Without an optimal use of information technology, no country can attain a speedy social economic growth and development. Pdf role, challenges and benefits of electronic banking. Hence the objective of the study was to determine the role of ebanking on the operational efficiency of commercial banks in nigeria. Have your paycheck deposited directly into your bank or. Adelelouise carter abstract the internet and other electronic media have had a positive impact on the lives of individuals and businesses all over the world. It discovered that the increased application of e banking worldwide is a function of improvement in information and communications technology ict. Nigeria adopted electronic banking system in early 2000s. The impact of information technology in nigerias banking. With the proliferation of the internet, coupled with the growing acceptance of the digital lifestyle and the world becoming increasingly addicted to ebusiness, the trend of cash transactions is now giving way to electronic payment system. Based on above the general objective of this work is to ascertain the impact of electronic banking instruments on the intermediation efficiency in nigeria, while its specific.
Electronic banking is a technology based product that enables fast and speedy delivery of same from the provider to the consumer. Since electronic banking started in all nigeria banks, it has been a woe for civil. Wenninger 2000 evaluated the emerging role of electronic commerce in banks. International journal of business and behavioral sciences, 34, 36 44. Electronic banking has been playing a major role in the economy of nigeria. Pdf the effects of electronic banking on growth of. Electronic banking has become a very important and indispensable too1 for the present survival and growth of financial institutions considering the dramatic. The role of ebanking on operational efficiency of banks. A critical analysis of cashless banking policy in nigeria. The importance, how to, effect causes relationship, comparison, history, role, solutions are discussed. The study became necessary as a result of increased penetration of electronic banking which has redefined the banking operations in nigeria and world over.
The progress of electronic banking started with use of automatic teller machines and afterwards it developed to online banking. Get free research paper on the role of electronic banking e banking in the development of financial institutions in nigeria. Overview of electronic banking in nigeria international journal of. E banking, it also observed, holds enormous potentials for the banking industry in nigeria. The emerging role of banks in ecommerce john wenninger how is the banking industry responding to the rapid development of online commerce. People now stay comfortably in their homes and perform a banking transaction using electronic devices without increasing road traffic. Role of electronic banking in enhancing human resource performance and customer satisfaction. Downloading bank statements, for example in pdf format 4.
Impact of electronic banking on customer services in lagos. Impact of electronic banking on customer satisfaction. The nigerian banking sector has witnessed tremendous changes linked with the development in information system over the years. Electronic banking has reduced dependence on certain locations before performing certain banking transactions. Evidence suggests that many banks are beginning to deliver credit and deposit products electronically. Ebanking has revolutionized the lives of all individuals of present times and is considered to be a wave of information revolution after the. This research paper aims make an original contribution to the existing knowledge by investigating the impact of internet banking service quality on customer satisfaction in new delhi, the capital city of india 33,34. The research geared toward explaining what electronic. Pdf the role of ebanking on operational efficiency of banks in. The central bank of nigeria cbn recognizes that electronic banking and payments services are still at the cradle stages of development in nigeria. Download undergraduate projects topics and materials accounting, economics, education. An evaluation of the legal and regulatory challenges of.
Problems and prospects of electronic banking in nigeria. Banks normally charge interest for the role though this varies from bank to. Pdf on jan 1, 2019, abbas umar and others published impact of ebanking on the development of banking sector in nigeria find, read. Obasan kehinde agbolade department of business administration, olabisi onabanjo university, ago iwoye. Role, challenges and benefits of electronic banking service in jordan article pdf available december 2016 with 9,170 reads how we measure reads. The improvement in financial innovations and technologies has made ebanking an intense part of the banking sector. Anyway online banking continues to be the best for financial transactions. Issues and challenges article pdf available in research journal of finance and accounting 86 february 2017 with 11,834 reads how we measure reads. The role of ebanking on operational efficiency of banks in nigeria. The various dimensions of the internet banking service quality that were taken into consideration while making the study were. The role of e banking on operational efficiency of banks in nigeria 1taiwo, j.
The population of the study is all the twentyone deposit money banks. Arising from the three major roles of the cbn in the areas of monetary policy, financial system stability and payments system oversight, the cbn. Electronic banking have long been recognized to play an important role in economic development on the basis of their. The rise of electronic devices has also made electronic banking in nigeria, a rising trend. This research promises to appraise the implication of electronic banking in nigerian banks since it has been seen as being a major player in the economy. The impact of electronic banking on customers satisfaction. An appraisal of the implication of electronic banking nigeria banks a case study of diamond bank electronic banking have long been recognized to play an important role in economic development on the basis of their ability to create liquidity in the economy through financial intermediation between savers and borrowers. Ebanking, before it became widely used in any other developed and developing countries h.
In view of this ugly development, a new dawn for banking operation in nigeria came to limelight when the central bank of nigeria cbn recently enacted new provisions for the proper establishment and operation of islamic banking through what it. In addition, some large banks are developing products designed exclusively for ecommerce. Ninety questionnaires were administered to the customers of six commercial banks to elicit information on their satisfaction or lack of satisfaction on the service rendered by their banks. Electronic banking services have become an important practice among commercial banks in nigeria. Pdf overview of electronic banking in nigeria chris onodugo. Pdf impact of ebanking on the development of banking sector in. The future of all business particularly those in the services industry lies in.
In nigeria, banking business, according to section 6 of the banks and other financial institutions act 1991 as amended in 1997, 1998, 1999, and 2002. Impact of ebanking on the development of banking sector in nigeria. The introduction of e banking services has improved banking efficiency in rendering services to customer. Impact of electronic banking on customer satisfaction chapter one introduction 1. Ebanking and performance of commercial banks in rwanda a case of bank of kigali asia ngango, dr. An empirical assessment of the operational efficiency of electronic banking. Using time series data for the period 20062012, this study examined the effects of electronic banking on growth of deposit money banks in nigeria. This study examined the impact of electronic banking on customer services in lagos. The articles include a wealth of issues related to information technology for development, including the formulation of a new framework for nextgeneration electronic readiness, focusing on different electronic business. The focus of the study is to examine the legal and regulatory challenges of electronic banking in nigeria with a view to identifying the status of. Lets digress a little here and educate the public on the role of the world bank and its contributions to the nigerian economy. Impact of internet banking service quality on customer.
Electronic banking can also be defined as a variety of following platforms. The primary aim of this project tilted role of electronic banking in the development of banking industries in nigeria which is being taking with all seriousness as it presents a mechanism of extending banking services of wilder segment of the. An assessment of challenges and prospect from consumers perspective a case study of first bank of nigeria plc, kaura namodatable of contentstitle page ideclaration. The rapid changes in business operations in contemporary times in the form of technological improvement require banks in nigeria to serve their customers electronically.
The impact of information technology in nigerias banking industry 1oluwagbemi oluwatolani 2abah joshua and 3achimugu philip abstracttoday, information technology it has become a key element in economic development and a backbone of knowledgebased economies in terms of operations, quality delivery of services and productivity of services. The challenges in banking sector were manifold but still the constitution of national payment council by rbi and development of the integrated payment and settlement system was a step in this direction to remove the obstacles coming in the way of using electronic banking. The impact of ebanking service quality on customer. Whenever countries are having liquidity problems,have infrastructural deficit and low standard of living like it is being experienced in nigeria at present, loans can be. Since electronic banking started in all nigeria banks, it has been a woe for civil servants. Central bank of nigeria guidelines on electronic banking in nigeria preamble the cbn recognizes that electronic banking and payments services are still at the early stages of development in nigeria. This improvement was noticed in the strength of banks, revenue and capital bases. This study assessed the operational efficiency of electronic banking in nigeria with a focus on the twentyone commercial banks listed on the nigerian stock. An empirical assessment of the operational efficiency of. Abstract internet banking is changing the banking industry, having the. Ebanking definition of ebanking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash.
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